Delivery information

On every product page, you will find the delivery options available for that product. The options are as follows and will show delivery times for UK MAINLAND depending on which warehouse our stock is located in. You will be asked to make your selection in the checkout.

• Standard (3-5 day delivery)
• Expedited (order by 2pm for next day delivery)
• Click and collect from our warehouse
• International

Click here to see Non-UK mainland and international zones delivery charges.

Returns

You may return most new, unopened items in original packaging within 14 days of delivery for a full refund. You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

Exchanges

If you wish to exchange any items (change of size/colour/product) within 14 days of receiving your order.

Q. Can an order be placed for collection?

A. Only some of our items are eligible for collection, each item listing provides a list of the delivery methods available; these also appear at check out when completing the order. If the collection option is not shown in the item listing or at checkout it is only eligible for the standard delivery service.

Q. I am having trouble with loading the payment screen. How can I proceed with my order?

A. If you are having problems at checkout the first thing we advise is to refresh your order page. If this does not work, please give our customer service team a call on 020 3750 0650 where we can assist further.

Q. How much is shipping to Europe or the USA?

A. Shipping abroad depends on the item weight and the exact destination for delivery, this is usually calculated at checkout before you proceed to make a payment. Please visit our delivery section for more details

Q. What discount do you offer?

A. We currently have a 5% off promotion for first time buyers on our website. This can be redeemed when viewing your basket before checkout. Please sign up to our newsletter to be notified about future promotions.

Q. How can I know when an item will be in stock?

A. If an item you wish to order is currently out of stock you can give us to call to find out if and when we will be restocking.

Q. Can you guarantee delivery for a specific date?

A. For items eligible for the Express delivery service, we can provide a guaranteed delivery date. If you place your order with the standard delivery service we can estimate that it will arrive within 3 – 5 working days. (Please note: larger items can have slightly longer delivery times).

Q. I’ve found an item cheaper on another website, do you price match?

A. If you have found an item cheaper elsewhere please contact us for further information. You can call our customer service team on 0203 750 6050 or email us at: customerservices@trackpack.co.uk. Please note we do not price match eBay or Amazon listings or website’s on clearance / liquidation.

Q. Do you provide any payment plan options?

A. We do provide a payment plan method if you would prefer to make payment in instalments. This is subject to a credit check test. Please call or email us for further information.